Lifecycle Modules
ITIL v3 Service Strategy
Duration: 4 days.
Audience: The course ITIL v3 Lifecycle Module Service Strategy is targeted towards existing holders of the
ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the service
strategy stage of the ITIL v3 service lifecycle.
Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 3 credits by
passing the optional exam.
Pre-requisites: An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Leading discussions on Service Strategy
· Defining services and market spaces
· Conducting strategic analysis
· Applying financial management
· Managing demand
· Driving strategy through the service lifecycle
· Understanding critical success factors and risks
ITIL v3 Service Design
Duration: 4 days.
Audience: The course ITIL v3 Lifecycle Module Service Design is targeted towards existing holders of the
ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the service
design stage of the ITIL v3 service lifecycle.
Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 3 credits by
passing the optional exam.
Pre-requisites: An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Introduction to service design
· Service design principles
· Service design processes
· Service design technology related activities
· Organization and technology for service design
· Understanding implementation approaches, challenges, critical success factors and risks
ITIL v3 Service Transition
Duration: 4 days.
Audience: The course, ITIL v3 Lifecycle Module Service Transition, is targeted towards existing holders of the
ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the service
transition stage of the ITIL v3 service lifecycle.
Candidates who wish to certify for ITIL v3 at intermediate or advanced level can earn 3 credits by
passing the optional exam.
Pre-requisites: An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Introduction to service transition
· Service transition principles
· Service transition processes
· Service transition related activities
· Organization and technology for service transition
· Understanding implementation approaches, service transition roles, challenges and critical success factors and risks
ITIL v3 Service Operation
Duration: 4 days.
Audience: The course, ITIL v3 Capability Module Service Operation, is targeted towards existing holders of the
ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the service
operation stage of the ITILv3 service lifecycle.
Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 3 credits by
passing the optional exam.
Pre-requisites: An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Introduction to Service Operation
· Service Operations principals
· Service Operation processes
· Service Operation activities
· Organizing Service Operation, specifically functions
· Technology considerations
· Implementation considerations
· Service Offerings and Agreement roles and responsibilities
· Technology and implementation considerations
· Challenges, critical success factors and risks
· CSI as a consequence of effective service offerings and agreement
ITIL v3 Continual Service Improvement
Duration: 4 days.
Audience: The course ITIL v3 Lifecycle Module Continual Service Improvement, is targeted towards existing holders of the
ITIL v3 Foundation certificate who want to gain in-depth knowledge and understanding of the Continual Service
Improvement stage of the ITIL v3 service lifecycle.
Candidates who wish to certify for ITIL v3 at intermediate or advanced levels can earn 3 credits by
passing the optional exam.
Pre-requisites: An ITIL v3 Foundation certificate and preferably about two years work experience in an IT service management environment.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Introduction to Continual Service Improvement
· Continual Service Improvement principles
· Continual Service Improvement process
· Continual Service Improvement methods and techniques
· Continual Service Improvement technology related activities
· Organization and technology for Continual Service Improvement
· Understanding implementation approaches, challenges, critical success factors and risks