ITIL v3 Managing Across the Lifecycle
Duration: 4 days.
Audience: The target group of the ITIL v3 qualification: Managing Across the Lifecycle certificate is:
· Individuals who require a business & management level understanding of the ITIL v3 core lifecycle and
how it may be implemented to enhance the quality of IT service provision within an organization.
· Individuals seeking to attain the ITIL v3 Service Management Expert certification.
· Individuals wishing to study for the ITIL v3 Advanced Level in IT Service Management for which this
qualification is a prerequisite.
Pre-requisites: Candidates wishing to attend training and sit the examination for this qualification must already hold the
ITIL Foundation certificate in IT service management (2 credits) and have obtained a minimum of a further
15 credits (so a total of at least 17 credits) through formal ITIL lifecycle or capability stream qualifications.
Documentary evidence of this level of certification will be required before admission to the ITIL v3 Managing
Across the Lifecycle examination is granted.
Topics Covered: Candidates can expect to gain competencies in the following upon successful completion of the course:
· Introduction to IT service management business & managerial issues
· Managing the planning and Implementation of IT service management
· Management of strategic change
· Risk management
· Managerial functions
· Understanding organizational challenges
· Lifecycle project assessment
· Understanding complementary industry guidance